Terms & Privacy
Policy

This document combines the Terms & Conditions and Privacy Policy for the Genzopia mobile application and any related services (collectively, the "Application"). Genzopia is referred to throughout as the "Service Provider."

By downloading, installing, or using the Application, you confirm that you have read, understood, and agree to be bound by both the Terms & Conditions and the Privacy Policy set out in this document. If you do not agree, please do not use the Application.

Subject to your compliance with these Terms, the Service Provider grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Application on a mobile device for personal or internal business purposes.

What you may not do

• Reproduce, distribute, modify, or create derivative works from the Application
• Reverse engineer, decompile, or disassemble the Application, except as expressly permitted by applicable law
• Remove, alter, or obscure any copyright, trademark, or proprietary notices
• Transfer, sublicense, or assign your rights under this license to any third party

The Service Provider retains all intellectual property rights in the Application, including its code, design, trademarks, service marks, trade names, logos, and branding (collectively, the "IP").

Nothing in these Terms grants you any license or right to use the Service Provider's trademarks, logos, or branding for any purpose. All trademarks, copyrights, database rights, and other intellectual property rights related to the Application remain the exclusive property of the Service Provider.

Where the Application allows you to post, share, or upload content, you agree not to submit content that:

• Is illegal or violates third-party intellectual property rights (copyright, trademark, patents)
• Is abusive, threatening, harassing, defamatory, or constitutes hate speech
• Contains discrimination or incitement to violence or illegal activity
• Is spam, phishing, or contains malware
• Violates the privacy or personal data rights of others
• Is misleading, false, or deceptive
• Contains explicit violence or sexual content, unless appropriately age-gated

Content License Grant

By submitting User-Generated Content, you grant the Service Provider a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with the Application and the Service Provider's business. This license does not grant the Service Provider the right to sell or sublicense your content to third parties independently of the Application.

You represent and warrant that you own or control all rights in the content you post and that its use does not violate these Terms or applicable law.

Content Moderation

The Service Provider reserves the right to remove or disable access to content that violates these guidelines, suspend or terminate accounts of repeat violators, cooperate with law enforcement if illegal content is reported, and moderate, filter, or hide content that violates applicable law or these Terms.

If you believe content violates these Terms or infringes your rights, you may report it to genzopia@gmail.com. Users affected by moderation decisions may request further review at the same address.

You are responsible for maintaining the security of your device and access to the Application. The Service Provider strongly advises against jailbreaking or rooting your device, as this may:

• Expose your device to malware, viruses, and malicious programs
• Compromise your device's security features
• Result in the Application not functioning correctly or at all

Some features of the Application require an active internet connection. The Service Provider is not responsible for the Application failing to function at full capacity due to lack of Wi-Fi access or exhausted mobile data. You are responsible for any data or roaming charges incurred from your mobile network provider.

It is your responsibility to ensure your device remains charged. If your device runs out of battery and you cannot access the Application, the Service Provider bears no responsibility.

Termination with notice

The Service Provider may suspend your access to the Application if you materially breach these Terms. You will receive written notice of the breach and, where the breach is capable of remedy, you will have 14 days from receipt of notice to cure it. If the breach is not remedied within that period, the Service Provider may terminate your access.

Immediate termination

The Service Provider may suspend or terminate your access immediately and without notice if you:

• Violate applicable law
• Infringe intellectual property rights
• Engage in activity that could cause harm to other users or the Service Provider

Effect of termination

Upon any termination, your right to use the Application ends immediately and you must delete all copies from your devices.

The Service Provider reserves the right to cease providing the Application at any time. If you choose not to accept available updates, the Service Provider may cease to support earlier versions and the Application may not function properly.

To the fullest extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption, even if advised of the possibility of such damages.

To the fullest extent permitted by law, the Service Provider's total liability for any claim shall not exceed the amount paid by you to the Service Provider for the Application in the 12 months preceding the claim, or the minimum amount required under applicable law, whichever is greater. If the Application is provided free of charge, liability is limited to the minimum permitted by applicable law.

Non-excludable liability

The Service Provider retains full liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

The Service Provider accepts no liability for any loss, direct or indirect, arising from reliance on third-party information provided through this Application.

To the fullest extent permitted by law, you agree to indemnify and hold harmless the Service Provider, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or directly related to:

• Your breach of these Terms
• Your intentional misuse of the Application
• User-Generated Content you submit in violation of these Terms

This indemnification does not apply to claims arising from the Service Provider's own negligence, breach of these Terms, or violation of applicable law. In jurisdictions where consumer indemnification is restricted by law, this clause applies only to the maximum extent permitted.

These Terms are governed by the laws of the jurisdiction in which the Service Provider is established, excluding conflict of law rules, except to the extent that mandatory consumer protection laws of your jurisdiction provide otherwise.

Any dispute arising out of or relating to these Terms will be brought before the courts that have jurisdiction under applicable law. Nothing in this clause limits any rights you may have to bring a claim in a court that is competent under mandatory law.

Where the Application qualifies as an intermediary service under the Digital Services Act (Regulation (EU) 2022/2065), the following provisions apply.

Point of contact

The Service Provider maintains a single point of contact for direct communication with EU authorities and recipients of the service: genzopia@gmail.com. Where established outside the European Union, a legal representative in the EU is designated in accordance with Article 13 of the DSA.

Content moderation & statement of reasons

When the Service Provider restricts access to content, suspends or terminates an account, or limits Application features, a clear and specific statement of reasons will be provided to the affected user, including the nature of the restriction, the legal or contractual basis, and information on redress mechanisms (Article 17, DSA).

Notice and action

Users and third parties may submit notices of allegedly illegal content via the contact details in these Terms. Notices will be processed promptly, diligently, and without automated decision-making where human review is warranted. Notices will be acknowledged electronically and a decision communicated without undue delay (Article 16, DSA).

Out-of-court dispute settlement

Disputes regarding content moderation decisions may be submitted to an out-of-court dispute settlement body certified under Article 21 of the DSA. The Service Provider will engage with such bodies in good faith, without prejudice to your right to seek judicial remedy.

Transparency reporting

Periodic transparency reports covering content moderation activities — including volumes of notices received, actions taken, and automated means used — are available upon request at genzopia@gmail.com (Article 24, DSA).

Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy below, constitute the entire agreement between you and the Service Provider concerning your use of the Application, superseding any prior agreements or understandings.

The Service Provider may periodically update these Terms and Conditions. You are advised to review this document regularly. Changes will be posted on this page with a new effective date. Previous versions are maintained and available upon request at genzopia@gmail.com.

These Terms are effective as of May 25, 2026.

When you download and use the Application, the Service Provider may collect the following categories of information:

Category	Examples	Purpose
Identity & Account	Email address, name, profile picture, authentication credentials	Account creation and authentication
Device Information	IP address, mobile OS, device identifiers, push notification token	Security, analytics, push notifications
Usage Data	Pages visited, time and date of visits, time spent on pages	Analytics and service improvement
User-Generated Content	Content you upload or post within the Application	Core service functionality
Analytics Data	Crash reports, performance metrics, feature usage	Bug fixes and product improvement

The Service Provider may use this information to send important notices, required communications, and — where permitted by law — marketing communications.

The Application or its third-party SDKs may use cookies, SDKs, pixels, and similar tracking technologies to support functionality, analytics, or service delivery.

Where required by applicable law (including EU/UK GDPR and ePrivacy Directive), the Service Provider will obtain your consent before using non-essential tracking technologies. You may withdraw consent at any time, though this will not affect any processing carried out prior to withdrawal.

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application. The Service Provider may share your information with trusted third-party service providers who:

• Work on the Service Provider's behalf
• Do not have an independent use of the information disclosed to them
• Have agreed to adhere to the rules set forth in this Privacy Policy

The Application currently utilizes the following third-party services, each governed by their own privacy policies:

Service	Purpose	Policy
Google Play Services	Core platform services	View Policy ↗
AdMob	Advertising	View Policy ↗
Google Analytics for Firebase	Analytics & insights	View Policy ↗
Firebase Crashlytics	Crash reporting	View Policy ↗
Sentry	Error monitoring	View Policy ↗
Amplitude	Product analytics	View Policy ↗

Mandatory disclosures

The Service Provider may disclose your information as required by law (e.g., to comply with a subpoena or similar legal process), when disclosure is necessary in good faith to protect rights or safety, or to respond to a government request.

The Service Provider or its third-party service providers may transfer personal data to countries outside your country of residence, including outside the European Economic Area (EEA). Where applicable law requires safeguards for international transfers, the Service Provider will use appropriate mechanisms, which may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions or other legally recognized transfer mechanisms
• Your consent, where required and legally permitted

Data protection laws in other countries may differ from those in your jurisdiction. Where required by law, the Service Provider will apply appropriate safeguards and obtain any consent required for the transfer.

Data Type	Retention Period
User Provided Data	Duration of use + 12 months, unless longer retention is required by law
Automatically Collected Data	Up to 24 months from collection, unless required for legal compliance
Aggregated & Anonymized Data	Indefinitely (no longer identifies you)
Legal Compliance Data	As long as required by applicable law

You may request deletion of your personal data by contacting genzopia@gmail.com. Note that some data may need to be retained to fulfil legal obligations, and that certain User Provided Data may be required for the Application to function properly.

The Application is not intended for children under 16 years of age, or such higher age as required by applicable law. The Service Provider does not knowingly solicit data from, or market the Application to, children.

Where parental or guardian consent is required under applicable law, the Application is not intended for use without that consent.

If the Service Provider discovers that a child has provided personal information without required consent, that information will be deleted immediately. If you are a parent or guardian and believe your child has provided personal information to the Service Provider, please contact genzopia@gmail.com.

The Service Provider is committed to safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect the information it processes and maintains.

While the Service Provider implements industry-standard security measures, no system is completely immune to risk. You are responsible for keeping your login credentials secure and for notifying the Service Provider of any unauthorized access to your account.

If a data breach occurs that affects your personal data, the Service Provider will notify you in accordance with applicable legal requirements, including — where required — providing information about:

• The nature of the breach
• The categories and approximate number of individuals and records affected
• The steps being taken to address and mitigate the breach
• Contact information for further inquiries

Subject to applicable law, you may have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data held about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data
• Right to restriction — to request that processing of your data be restricted
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact the Service Provider at genzopia@gmail.com.

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know — what personal information is collected, used, disclosed, or sold
• Right to delete — personal information held by the Service Provider and its service providers, subject to certain exceptions
• Right to correct — inaccurate personal information
• Right to opt out — of the sale or sharing of personal information
• Right to limit use — of sensitive personal information
• Right to non-discrimination — for exercising any of the above rights

To exercise your CCPA/CPRA rights, contact the Service Provider at genzopia@gmail.com.

You can stop further collection of information from your mobile device by uninstalling the Application. Uninstalling will stop the Application from collecting data from your device, but it does not automatically delete information already transmitted to the Service Provider or third parties.

To request deletion of your personal data, to withdraw consent, or to exercise any of your rights, contact genzopia@gmail.com.

The Service Provider may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated policy with a new effective date. Where required by law, the Service Provider will seek your consent to material changes before they take effect.

Previous versions of this Privacy Policy are maintained and available upon request at genzopia@gmail.com.

This Privacy Policy is effective as of May 25, 2026.